Returns & Exchanges

At Buoy, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure your wardrobe fits your lifestyle perfectly, providing a seamless process for every transaction.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Package With Care

Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship It Back

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing