Frequently Asked Questions

Everything you need to know about your Buoy order.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 days for international delivery.

How do I initiate a return or exchange?

We offer a 30-day return policy. Simply visit our returns portal with your order number and email address to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Buoy is committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes throughout our entire collection.

Can I track my package in real-time?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly on our site.